Terms of service

1. DEFINITIONS AND TERMS

  • Drops Parfums – the commercial name of the company operating the Drops Parfums website and services.
  • Seller – Drops Parfums or any partner within the Drops Parfums marketplace.
  • Buyer – any natural person over the age of 16, or any legal entity, who creates an Account on the Site and places an Order.
  • Client – any natural person over the age of 16 or any legal entity that has or obtains access to the Content through any communication means made available by Drops Parfums (electronic, phone, etc.) or based on an existing usage agreement between Drops Parfums and that person, which requires creating and using an Account.
  • User – any natural person over the age of 16 or any legal entity registered on the Site who, by completing the account-creation process, agrees to the site clauses from the Terms & Conditions section.
  • Account – the section of the Site consisting of an email address and password that allows the Buyer to submit Orders and contains information about the Client/Buyer and the Buyer’s history on the Site (Orders, tax invoices, etc.). The User is responsible for ensuring all information entered when creating the Account is correct, complete, and up to date.
  • Favorites – the Account section that allows the Buyer/User to create Lists of Goods and Services they wish to track for a potential purchase, using the Seller’s tracking service by receiving Commercial Communications.
  • My Cart – the Account section that allows the Buyer/User to add Goods or Services they wish to purchase at the time of adding or later; if the Goods or Services are not purchased when added by placing an Order, the Buyer/User will benefit from the Seller’s tracking service through Commercial Communications.
  • Site – the online store hosted at the web address of Drops Parfums and its subdomains.
  • Order – an electronic document that acts as the communication form between the Seller and the Buyer through which the Buyer sends the Seller, via the Site, their intention to purchase Goods and Services from the Site.
  • Goods and Services – any product or service listed on the Site, including those mentioned in the Order, to be supplied by the Seller to the Buyer as a result of the concluded Contract.
  • Campaign – the commercial action of displaying a finite number of Goods and/or Services with limited, predefined stock for a limited period set by the Seller.
  • Contract – the distance contract concluded between the Seller and the Buyer without the simultaneous physical presence of both parties.
  • Content – represents:
    • all information on the Site that can be visited, viewed, or otherwise accessed using an electronic device;
    • the content of any email sent to Buyers by the Seller by electronic means and/or any other available communication means;
    • any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact details provided (or not) by the latter;
    • information regarding the Goods and/or Services and/or the prices charged by the Seller for a given period;
    • information regarding the Goods and/or Services and/or the prices charged by a third party with whom the Seller has partnership agreements, for a given period;
    • data relating to the Seller or other privileged data thereof.
  • Product Review/Review – a written evaluation by the owner or beneficiary of a Good or Service, based on personal experience and their ability to provide qualitative comments and state whether the Good or Service meets the specifications mentioned by the manufacturer.
  • Rating – a way to express the degree of satisfaction of a User/Client/Buyer towards a product. The rating is expressed as stars, from one to five. This satisfaction score is always associated with the written Review for a Good or Service.
  • Document – these Terms and Conditions.
  • Commercial Communications – any type of message sent (e.g., email/SMS/phone/mobile push/web push/etc.) containing general and thematic information, information regarding products similar or complementary to those you have purchased, information regarding offers or promotions of Drops Parfums, information regarding Goods and Services added to the “Account/My Cart” or “Account/Favorites” sections, as well as other commercial communications such as market research and opinion surveys.
  • Transaction – the collection or refund of an amount resulting from the sale of a Good and/or Service by Drops Parfums to the Buyer, using the card processor’s services agreed by the Seller, regardless of the delivery method.
  • Specifications – all specifications and/or descriptions of the Goods and Services as stated in their product pages.
  • “Strikethrough Price” – the reference price, i.e., the lowest price charged by the Seller at least during the last 30 days prior to applying the price reduction to the Good. Under the law, the Strikethrough Price may be maintained in the case of successive, gradual reductions. The Strikethrough Price applies within the limits of available stock for the Good/Service.
  • “Sale Price” – the consideration requested by the Seller from the Buyer/Client/User for the Good, displayed on the product page. The Seller may distinctly display, in a visible manner, the value difference between the Sale Price and the recommended retail price and/or the value or percentage difference between the Sale Price and the Strikethrough Price. The Sale Price applies within the limits of available stock for the Good/Service.

2. CONTRACTUAL DOCUMENTS

  • 2.1. By registering an Order on the Site, the Buyer agrees with the form of communication (phone or email) used by the Seller to conduct its commercial operations.
  • 2.2. The notification received by the Buyer after placing the Order is for information and does not constitute acceptance of the Order. This notification is sent electronically (email) or by phone.
  • 2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If quantities are modified, the Seller will notify the Buyer at the email address or phone number provided when placing the Order and, where applicable, will refund amounts paid for items that cannot be delivered.
  • 2.4. The Contract is considered concluded between the Seller and the Buyer at the time the Buyer receives from the Seller, via email and/or SMS, the shipment notification for the Order.
  • 2.5. The Document and the information made available by the Seller on the Site form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or its supplier for the purchased Goods.

3. ONLINE SALES POLICY

  • 3.1. Access to place an Order is permitted to any User/Buyer. For justified reasons, Drops Parfums may restrict a User’s/Buyer’s ability to place an Order and/or to certain payment methods if, based on the User’s/Buyer’s behavior or activity on the Site, their actions could prejudice Drops Parfums. In such cases, the User/Buyer may contact Customer Support to be informed about the reasons for such measures.
  • 3.2. Communication with the Seller can be made through direct interaction or via the addresses listed in the Site’s “Contact” section. The Seller may manage received information at its discretion without being obliged to justify such management.
  • 3.3. In case of unusually high traffic from a given network, Drops Parfums reserves the right to request Users/Buyers to manually enter captcha validation codes to protect Site information.
  • 3.4. Drops Parfums may publish on the Site information about Goods and/or Services and/or promotions practiced by it or by third parties with whom it has partnership agreements, for a given period or while stocks last.
  • 3.5. All prices for Goods and/or Services displayed on the Site are expressed in the local currency and include VAT according to applicable law.
  • 3.6. For online payments, the Seller is not and cannot be held responsible for any additional costs borne by the Buyer, including but not limited to currency-conversion fees applied by the issuing bank when the card currency differs from the local currency. The Buyer bears sole responsibility for such actions.
  • 3.7. All information used to describe Goods and/or Services on the Site (static/dynamic images, multimedia presentations, etc.) does not represent a contractual obligation of the Seller; it is used exclusively for presentation.
  • 3.8. After 14 (fourteen) days from the purchase of a Good or Service, the Buyer may be invited to submit a Review about the purchased item. The request will be sent to the email address registered in the Buyer’s Account, helping inform other potential Users/Clients/Buyers and contributing to better service descriptions.

4. ASSIGNMENT AND SUBCONTRACTING

4.1. The Seller may assign and/or subcontract to a third party services related to fulfilling the Order, informing the Buyer without requiring their consent. The Seller remains responsible to the Buyer for all contractual obligations.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

  • 5.1. The Content (including but not limited to logos, stylized representations, trademarks, static/dynamic images, text, and/or multimedia on the Site) is the exclusive property of Drops Parfums, with all rights reserved (directly or indirectly via licenses).
  • 5.2. The Client/Buyer/User may not copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content outside the original context intended by Drops Parfums, remove copyright notices, or participate in transferring/selling/distributing materials resulting from reproducing or displaying the Content, without the Seller’s prior written consent.
  • 5.3. Any Content to which the Client/Buyer/User has or obtains access by any means is subject to the Document unless accompanied by a specific, valid usage agreement between Drops Parfums and that person, without any implicit or explicit warranty from Drops Parfums regarding such Content.
  • 5.4. The Client/Buyer/User may copy, transfer, and/or use Content only for personal or non-commercial purposes and only if it does not conflict with this Document.
  • 5.5. Where Drops Parfums grants a specific usage right via a separate agreement, such right extends only to the defined content and only for the period set in that agreement or while the content remains on the Site.
  • 5.6. No Content communicated to the Client/User/Buyer by any means constitutes a contractual obligation of Drops Parfums or its employees/agents toward that content.
  • 5.7. Any use of the Content for purposes other than those expressly permitted herein or by an accompanying usage agreement is prohibited.

6. ORDER

  • 6.1. The Client/Buyer may place Orders on the Site by adding desired Goods/Services to the cart and completing payment via one of the expressly indicated methods. A Good/Service added to the cart is available for purchase subject to available stock. Adding an item to the cart without completing the Order does not create an Order and does not reserve the item.
  • 6.2. By completing the Order, the Buyer confirms that all data provided for the purchase are correct, complete, and true at the time of placing the Order.
  • 6.3. By completing the Order, the Buyer agrees that the Seller may contact them by any means available/accepted by the Seller whenever necessary.
  • 6.4. The Seller may cancel the Buyer’s Order, after prior notice, without any further obligation or damages, in the following cases:
    • 6.4.1. the issuing bank does not accept the Buyer’s card transaction (online payment);
    • 6.4.2. the transaction is invalidated by the card processor;
    • 6.4.3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect.
  • 6.5. The Buyer has the right to withdraw from the Contract, i.e., return a Good or cancel a Service, within 14 calendar days without giving any reason and without other costs than delivery, according to applicable consumer law. The 14-day period runs from the date the product is delivered to the Buyer or a third party indicated by the Buyer (other than the carrier). Returns sent after this period are not accepted.
  • 6.6. If the Buyer withdraws, they may return the product by completing the Return Form available in their Account on the Site.
  • 6.7. If the Client/Buyer withdraws within the legal period, they must also return any gifts that accompanied the product. Refunds are processed within 14 days from receipt and validation of the product(s) at the warehouse. Refund method:
    • 6.7.1. Orders paid by bank card → refund to the original card/account or issuance of a voucher equal to the returned product’s value;
    • 6.7.2. Orders paid by bank transfer → refund by bank transfer or voucher;
    • 6.7.3. Cash-on-delivery orders → refund to the bank account provided by the client or voucher.
  • 6.8. The Seller may delay the refund until receiving the returned Goods or proof that they have been shipped (whichever is later) if the Seller has not offered to collect them.
  • 6.9. Goods not eligible for return include (non-exhaustive):
    • 6.9.1. Items unsealed after delivery that cannot be resold and/or cannot be returned for health or hygiene reasons (e.g., skincare, makeup, perfumes, etc.);
    • 6.9.2. Items with physical changes, impacts, scratches, mechanical shocks, etc.;
    • 6.9.3. Goods made to the consumer’s specifications or clearly personalized.
    Failure to meet these conditions may prevent Drops Parfums from accepting the withdrawal/return.
  • 6.10. If a Good/Service ordered by the Buyer cannot be delivered, the Seller will inform the Buyer and refund the amounts paid within a maximum of 7 (seven) days from becoming aware or from the Buyer’s express termination notice.

7. GOODS/SERVICES WITHOUT RIGHT OF WITHDRAWAL

  • 7.1. Exemptions include:
    • 7.1.1. Goods made to the Buyer’s specifications or clearly personalized;
    • 7.1.2. Goods liable to deteriorate or expire rapidly;
    • 7.1.3. Sealed Goods not suitable for return for health or hygiene reasons if unsealed by the Buyer.

8. CONFIDENTIALITY

  • 8.1. Drops Parfums will keep confidential any information you provide, disclosing it only under the conditions set out in this Document.
  • 8.2. No public statement, promotion, press release, or other disclosure to third parties regarding the Order/Contract will be made by the Buyer/Client without the Seller’s prior written consent.
  • 8.3. By transmitting information or materials via the Site, you grant the Seller unrestricted and irrevocable access and the right to use, reproduce, display, modify, transmit, and distribute such materials or information. You also agree that the Seller may freely use, for its own interest, ideas, concepts, know-how, or techniques you send via the Site. Drops Parfums has no confidentiality obligations for such information unless required by applicable law.

9. COMMERCIAL COMMUNICATIONS

  • 9.1. The Buyer/User/Client may change at any time their option regarding consent for Commercial Communications containing general/thematic information and information about offers or promotions, by:
    • 9.1.1. modifying settings in the Account → “Profile”;
    • 9.1.2. accessing the unsubscribe link in any Commercial Communication; or
    • 9.1.3. contacting the Seller.
  • 9.2. By adding Goods/Services to:
    • “My Cart” – the Seller may send Commercial Communications regarding price changes for items in the cart, recommendations for similar Goods/Services, reminders of cart contents, stock availability.
    • “Favorites” – the Seller may send Commercial Communications regarding price changes for favorites, recommendations for similar Goods/Services, stock availability.
  • 9.3. After purchasing a Good/Service, the Seller may send Commercial Communications with suggestions for complementary Goods/Services to be used with the purchased item.
  • 9.4. The Client/User can unsubscribe at any time from the communications in 9.3 via the unsubscribe link or by contacting Drops Parfums.
  • 9.5. To improve our offer and shopping experience, we may use your data for market research and opinion surveys. Results are not used for advertising, will not be associated with your identity, and will not be shared with third parties or published. You may object at any time via the unsubscribe link or by contacting Drops Parfums.

10. BILLING – PAYMENT

  • 10.1. Prices displayed on the Site include VAT according to applicable law.
  • 10.2. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice for Goods/Services delivered; the Buyer must provide all information required under law to issue the invoice.
  • 10.3. The Seller will send the Buyer the invoice for Orders containing Goods/Services sold by Drops Parfums in electronic form (added to the Buyer’s Account and/or emailed to the address registered in the Account) or in physical form inside the parcel.
  • 10.4. For proper communication of the invoice, the Buyer must keep their Account details up to date and access the information/documents related to each Order in the Account.
  • 10.5. By accessing the Account, the Buyer maintains a record of invoices issued by Drops Parfums and may save or archive them at any time.
  • 10.6. By placing the Order, the Buyer agrees to receive invoices electronically (Account/email) or physically in the parcel.
  • 10.7. If such information is unavailable in the Account for more than 48 hours, please notify us at the contact email shown on the Site.
  • 10.8. Card Payments & PCI DSS. Online card payments are processed by a certified payment gateway provider. Cardholder data is transmitted only through secure environments audited by Qualified Security Assessors (QSA) under the PCI DSS standard (including, without limitation, firewall usage, encryption of transmissions, up-to-date antivirus, access restrictions with authentication, and monitoring of all network resource access). More on PCI DSS requirements is available in the PCI DSS Quick Reference Guide and on the PCI Security Standards Council website.
  • 10.9. Security advice. For Transaction security, Users/Buyers are advised not to remain logged in on shared devices and not to enable automatic login on mobile devices. Do not disclose your password and use a strong password (e.g., at least eight characters, uppercase, lowercase, digits, and special characters).

11. DELIVERY OF GOODS

  • 11.1. Delivery conditions are described on the Site’s delivery/FAQ pages.
  • 11.2. The Seller will ensure proper packaging of Goods and provide the accompanying documents.

12. TRANSFER OF OWNERSHIP

12.1. Ownership transfers upon delivery after payment by the Buyer at the location indicated in the Order (delivery meaning signing the carrier’s consignment note or the invoice for deliveries made by the Seller’s personnel).

13. LIABILITY

  • 13.1. The Seller is not liable for any damages the Buyer or any third party may suffer as a result of the Seller’s fulfillment of any of its obligations under the Order, nor for damages arising from the use of Goods/Services after delivery, especially loss thereof.
  • 13.2. By creating and using the Account, the User/Buyer is responsible for maintaining the confidentiality of Account data (username and password) and for managing Account access and, to the extent permitted by law, is responsible for all activity conducted through the Account.
  • 13.3. By creating an Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Site’s Terms & Conditions in their latest version displayed on the Site at the time of Account creation/use or Order placement.
  • 13.4. The Seller reserves the right to update and modify the Site’s Terms & Conditions to reflect operational or legal changes. The Document is enforceable against Clients/Users/Buyers from the time it is displayed on the Site. The updated version will be posted on the Site; please check this Document periodically.

14. WRITING REVIEWS, COMMENTS, QUESTIONS & ANSWERS

  • 14.1. Reviews may be written by Users/Clients/Buyers in the “Product Reviews” section. Information may be positive or negative and should refer to product/service characteristics and usage.
  • 14.2. By posting a Review, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display that content.
  • 14.3. When posting a Review, each User/Client/Buyer undertakes to:
    • 14.3.1. refer only to characteristics/usage of the specific product/service, avoiding information subject to change (price or promotions) or order-processing details;
    • 14.3.2. use the language of the Site (local language is acceptable; widely used domain terms in other languages are also acceptable);
    • 14.3.3. use appropriate, non-offensive language;
    • 14.3.4. ensure the information is realistic, accurate, not misleading, and compliant with applicable laws, respecting others’ rights (copyright, trademarks, licenses, publicity, privacy);
    • 14.3.5. use this feature only to communicate additional details about a product/service on the Site, without referencing competing companies;
    • 14.3.6. not provide or request personal data (contact details, delivery/home address, phone numbers, emails, full names, etc.);
    • 14.3.7. not include URLs to competing commercial websites;
    • 14.3.8. not attempt to defraud services or post advertising material;
    • 14.3.9. not use Reviews as a communication channel with the Seller (use the contact details on the Site for that purpose).
  • 14.4. Alongside a realistic, critical evaluation, the User/Client/Buyer will add a relevant Rating. Reviews with Ratings influence the product/service’s overall Rating.
  • 14.5. If the Seller repeatedly finds violations of the Terms & Conditions, it may suspend the User’s/Client’s/Buyer’s ability to post Reviews.
  • Complaints related to purchased Goods/Services cannot be handled via Reviews; please follow the procedure in section 18 below for swift, amicable resolution.
  • 14.7. Reviews will be displayed as:
    • Name + “Verified Buyer” – posted by a Buyer who purchased the Good/Service via the Drops Parfums platform;
    • Name only – posted by a User who did not purchase the Good/Service via the platform or where Drops Parfums lacks information about that purchase.

15. PROCESSING OF PERSONAL DATA

15.1. The Privacy Policy regarding the processing of personal data forms part of this Document and is available on the Site’s Privacy Policy page.

16. USE OF COOKIES

16.1. The Cookie Policy forms part of this Document and is available on the Site’s Cookie Policy page.

17. FORCE MAJEURE

  • 17.1. Neither party shall be liable for failure to perform its contractual obligations when such failure (in whole or in part, timely or properly) is due to a force majeure event—unforeseeable, beyond the parties’ control, and unavoidable.
  • 17.2. If the event does not cease within 15 (fifteen) days of its occurrence, either party may notify the other of full termination of the contract by right, without any party being entitled to damages.

18. APPLICABLE LAW – JURISDICTION. COMPLAINTS & DISPUTE RESOLUTION (ADR/ODR)

  • 18.1. This Document is governed by Romanian law. In case of disputes between the Seller and Users/Buyers, the parties will first seek an amicable settlement. The procedure below reflects the Seller’s availability to resolve complaints quickly, efficiently, amicably, alternatively, and extra-judicially using all applicable legal mechanisms.
  • 18.2. For complaints regarding purchased Goods/Services, Buyers may submit a complaint at any time via the Site’s contact form. The Seller’s maximum time limit for resolving complaints is 30 calendar days from receipt.
  • 18.3. ADR (Alternative Dispute Resolution) offers consumers an option outside the court system to resolve disputes related to the purchase of Goods/Services—independently, impartially, transparently, quickly, and fairly. ADR can be accessed online (see 18.5) or by traditional means on a durable medium (see 18.4).
  • 18.4. For ADR by traditional means, Buyers may address the competent consumer-protection ADR authority (contact details available on the official websites of national authorities or the European Commission’s listings).
  • 18.5. ODR (Online Dispute Resolution): Under Regulation (EU) No 524/2013, Users/Buyers may also opt for online, extra-judicial dispute resolution via the European Commission’s ODR platform, designed to facilitate independent, impartial, transparent, effective, rapid, and fair resolution of disputes arising from online sales/service contracts between an EU consumer and an EU trader. A link to the ODR platform is provided in the Site’s “Online Dispute Resolution” section.
  • 18.6. ADR and ODR are not different mechanisms for different purposes; ODR is the online format of ADR. They share the same scope, object, and purpose, differing only by the access method (classic vs. online).
  • 18.7. If amicable or alternative resolution fails, disputes will be settled by the competent Romanian courts in the municipality specified by applicable jurisdiction rules (commonly the Seller’s registered seat or as otherwise provided by consumer law).